E-Track Training for Public Caregivers & Public/Private Adoptive Parents

Learn to Work with Your Caregiver or Adoptive Parent Record!

• View your To Do List of scheduled training and other items to complete
• Search for and enroll in available learning interventions
• View your learning history and print or download your transcript
• Complete online evaluation surveys and receive digital training certificates

• Launch distance learning
• Access message boards and chatrooms tied to classroom sessions
• And much more!

Ready to get started?

This page is designed to provide just-in-time training on E-Track usage. While we recommend you review this page in its entirety to familiarize yourself with E-Track, you'll want to re-review individual sections periodically as you are first perfoming those functions. Your E-Track training materials are divided into the following six sections:

E-Track Conceptual Overview

This 2-minute video provides a broad overview of what E-Track means for counties and end users. We recommend you use a headset for best audio quality.

What Does E-Track Offer Users? (2 Min. 37 Sec. Video)

Technical Readiness

Use the link below to ensure your computer is technically ready to access E-Track. Note, if you are not able to open the link, be sure that you have the free Adobe Acrobat Reader installed on your computer.

Create E-Track Browser Favorites (aka Shortcuts/Bookmarks)

To access and use E-Track you'll first want to create a folder of favorites (aka shortcuts/bookmarks) in your Internet browser. This way you don't have to type in the E-Track-related addresses every time you want to use them. This module provides you the E-Track-related web addresses and walks you through creating browser favorites.

SEE IT (2 min. 28 sec. Video Screen Capture) REV 12/6/12

PRINT IT (PDF Desk Reference) REV 12/6/12

Use Browser Tabs

If you are not already familiar with opening multiple website tabs in a single browser window, this module shows you how to do this. We recommend using browser tabs to complete your E-Track training, as it allows you to have one tab open to this training page, and a separate tab open to the E-Track environment.

SEE IT (1 min. 53 sec. Video Screen Capture) REV 12/6/12

PRINT IT (PDF Desk Reference) REV 12/6/12

Log In

This module contains a desk reference that explains how to determine your E-Track login ID (username) and password.

PRINT IT (PDF Desk Reference) REV 12/6/12

In case you have trouble opening the desk reference, your E-Track login ID is comprised of: 2-digit birth month plus 2-digit birth day plus first initial of legal first name, plus first five letters of legal last name (substitute zeros if less than five), plus the number one. Your password will either be the same as your login ID or your legal last name. You will have the option to change your password once you enter E-Track (See Section 5 below).

Navigating Your To Do List and Completing Online Evaluations

This module explains how to access and understand your personal learning to-do list in E-Track, and provides detailed information on completing required session evaluation surveys tied to your to-do list.

SEE IT (3 Min. 55 Sec. Video Screen Capture)

PRINT IT (PDF Desk Reference)

E-Track Notifications

You will be notified by email when an evaluation survey has been added to your E-Track To-Do list. You will receive up to two reminder emails if you have not yet completed your survey. These emailed notifications will contain a link to log into E-Track and proceed directly to your evaluation survey. Please note, you will need to complete ALL questions and select "Finish Survey" from the left-side menu before the survey is considered complete.

It is also important to note that you will receive other notifications from E-Track tied to enrollments, withdrawals, session changes, cancellations, and successful completion of training. These notifications are frequently "bundled" by E-Track, meaning you may receive one email message containing several individual notification messages. Please be sure to scroll to the bottom of each E-Track notification to read all notifications addressed in the email.

E-Track Certificates (Updated 1/16/15)

Provided you did not miss more than 15 minutes of your session, you will receive an emailed notification within 10 days of the end of your session containing a link to your online training certificate. If you need to receive an individual certificate immediately for reimbursement or licensure purposes, you also have the ability to print your certificate directly from your training history in E-Track. The desk reference below explains how to access and print your certificate from the email link or from within E-Track:

SEE IT (35 Sec. Video Screen Capture)

PRINT IT (PDF Desk Reference)

PRINT IT (Pop-Up Blocker Disabling Instructions)

Viewing Your Training History and Accessing Your Transcript

This module walks you through viewing, downloading, and/or printing your learning transcript. NOTE: Your E-Track transcript is inclusive of training taken since October 1, 2009.

SEE IT (2 Min. 41 Sec. Video Screen Capture)

PRINT IT (PDF Desk Reference)

Basic Learning Search

This module walks you through searching the learning catalog by all or part of the learning number, or by all or part of the learning title.

SEE IT (1 min. 18 sec. Video Screen Capture)

PRINT IT (PDF Desk Reference)

Advanced Learning Search

An advanced learning search allows you to locate sessions by a combination of date range, region, population (foster caregiver, worker, supervisor/manager) or classification (topic/subtopic)

SEE IT (1 min. 43 sec. Video Screen Capture)

PRINT IT (PDF Desk Reference)

Search for Learnings From Competency Catalog

In addition to searching for learning interventions from within the learning catalog, you can also search for learning interventions from within the E-Track Competency Catalog

SEE IT (No Video Yet Available)

PRINT IT (PDF Desk Reference)

View Learning Details and Request New Session

SEE IT (1 min. 49 sec. Video Screen Capture)

PRINT IT (PDF Desk Reference)

Enroll into Sessions

This module walks you through enrolling in open training sessions, including what to do if sessions are full or have restricted registration.

SEE IT (1 min. 45 sec. Video Screen Capture)

PRINT IT (PDF Desk Reference)

Withdraw from Sessions

This module walks you through withdrawing from training sessions.

SEE IT (1 min. 38 sec. Video Screen Capture)

PRINT IT (PDF Desk Reference)

View/Edit Your Personal Profile and Change Your Password

It is critical that we have your current email address and other contact information in E-Track! This module walks you through accessing and updating your personal profile information (contact and demographic info) and changing your E-Track password.

SEE IT (1 min. 44 sec. Video Screen Capture)

PRINT IT (PDF Desk Reference)

Add Educational Background Info to Your Profile

This module shows you where you can add educational background information (degrees, licenses, professional certificates) to your E-Track profile. Currently, there is no requirement to add this information, it is merely an option available to you.

SEE IT (2 min. Video Screen Capture)

PRINT IT (PDF Desk Reference)

Problems Logging into E-Track

Be sure you have carefully followed the "Log In" training piece included in Section 1 above. If you are still unable to log into E-Track, email your full legal name, two-digit birth month, two-digit birth day, and your county agency to e-track@ihs-trainet.com.

Missing or Incomplete/Incorrect E-Track Person Record

To edit your personal profile information, see Section 5 Above.

For questions about incorrect or missing TRAINING data in your E-Track person record, contact your Regional Training Center:

• Central Ohio Regional Training Center (CORTC): 614/278-5908
  East Central Ohio Regional Training Center (ECORTC): 740/432-2355
  North Central Ohio Regional Training Center (NCORTC): 216/391-5608
  Northeast Ohio Regional Training Center (NEORTC): 330/379-1976
  Northwest Ohio Regional Training Center (NWORTC): 419/213-3505
  Southeast Ohio Regional Training Center (SEORTC): 740/592-9082
  Southwest Ohio Regional Training Center (SWORTC): 513/248-1269
  Western Ohio Regional Training Center (WORTC): 937/427-4540 ext. 2

Confusion with Performing Any of the Functions Covered on this Page

Contact your Regional Training Center:

• Central Ohio Regional Training Center (CORTC): 614/278-5908
  East Central Ohio Regional Training Center (ECORTC): 740/432-2355
  North Central Ohio Regional Training Center (NCORTC): 216/391-5608
  Northeast Ohio Regional Training Center (NEORTC): 330/379-1976
  Northwest Ohio Regional Training Center (NWORTC): 419/213-3505
  Southeast Ohio Regional Training Center (SEORTC): 740/592-9082
  Southwest Ohio Regional Training Center (SWORTC): 513/248-1269
  Western Ohio Regional Training Center (WORTC): 937/427-4540 ext. 2

If your Regional Training Center is unable to assist you, they will refer you to one of the E-Track Coordinators at the Institute for Human Services (IHS) for further assistance.

System Errors

If your screen locks up (freezes), or you receive a system error, your first step should always be to simply close entirely out of your Internet browser and then re-open your browser and try logging in again. In the majority of cases, this will solve the problem. If that does not work, try rebooting your computer and then re-entering E-Track. If neither of these actions solve the problem, complete the form below and you will receive a response within the day:

System Error Report

Quick Links

Here is a quick link to enter E-Track:

• E-Track